Poker Operations Lead - Sportsbook

Hard Rock International; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Hard Rock Casino Cincinnati seeks a Poker Supervisor to lead the poker team, ensuring legendary guest service while upholding game integrity and regulatory compliance. The role requires supervising staff, training, handling guest concerns, and coordinating with Surveillance and management.

The candidate should demonstrate strong interpersonal skills, a high standard of appearance, and the ability to multi-task in a fast-paced casino environment. A Gaming License in Ohio is required upon hire.

Qualifications

• High school diploma or GED required.
• Ability to obtain Gaming Occupational License in Ohio.

Responsibilities

• Leads poker team to deliver legendary customer service.
• Ensures staff training, tools and mindset for service excellence.
• Maintains game integrity and complies with regulations and internal controls.
• Handles guest and employee concerns quickly and professionally.
• Informs Poker Manager and Surveillance of irregularities.
• Verifies credit issuance after required signatures.
• Guides and evaluates personnel performance.
• Records table inventory at opens/closes.
• Performs other duties as assigned.
• Meets attendance guidelines and adheres to policies.

Skills

Math skills

Multi-tasking

Interpersonal skills

Excellent customer service

Team player

Professional appearance

Education

High school diploma or GED

Job description

Hard Rock Casino Cincinnati seeks a Poker Supervisor to lead the poker team, ensuring legendary guest service while upholding game integrity and regulatory compliance. The role requires supervising staff, training, handling guest concerns, and coordinating with Surveillance and management.

The candidate should demonstrate strong interpersonal skills, a high standard of appearance, and the ability to multi-task in a fast-paced casino environment. A Gaming License in Ohio is required upon hire.