Table Games Floor Lead — Elevate Guest Experience

170 815 Entertainment, LLC; Rockford (IL); On-site; USD 34,000 - 44,000; Full time

Job summary

170 815 Entertainment, LLC is seeking a Table Games Supervisor for Hard Rock Casino Rockford. Under the Assistant Casino Operations Manager, you will supervise dealers, develop the Table Games team, and ensure guest service excellence while maintaining regulatory compliance.

You will train staff, plan and direct work, resolve guest issues, manage markers, and ensure correct buy-ins. The role requires 3 years of table games experience and a high school diploma, with potential growth in dual-rated

Qualifications

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check and be 21 years of age.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Rockford for gaming entertainment.
• Directly supervise dealer responsibilities in accordance with company policies.
• Develop Table Games team members to provide superior service to guests.
• Train team members, plan, assign, and direct work.
• Appraise performance, rewards, and discipline team members.
• Address complaints and resolve problems.
• Rate and track guests play and assist guests with markers.
• Ensure buy-ins are correct and adherence to IGB regulations.

Skills

Guest relations

Leadership

Training

Regulatory compliance

Problem solving

Communication

Education

High School Diploma

Three years table games experience

Two years in a Dual-Rated management level capacity or above is preferred

Tools

Spreadsheets

Job description

170 815 Entertainment, LLC is seeking a Table Games Supervisor for Hard Rock Casino Rockford. Under the Assistant Casino Operations Manager, you will supervise dealers, develop the Table Games team, and ensure guest service excellence while maintaining regulatory compliance.

You will train staff, plan and direct work, resolve guest issues, manage markers, and ensure correct buy-ins. The role requires 3 years of table games experience and a high school diploma, with potential growth in dual-rated