Poker Supervisor: Casino Floor Team Leader

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Poker Supervisor to lead the poker team, uphold game integrity, and deliver exceptional guest service in a dynamic casino environment. The role emphasizes training, policy compliance, and maintaining high standards of professionalism.

You will ensure staff training, compliance with Ohio CCC regulations, and smooth operation of poker games, while resolving disputes and maintaining a professional image.

Qualifications

• Must be able to get along with co-workers and work as a team.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Math skills and the ability to multi-task.
• Must have a professional appearance and be a team player.
• Excellent employee and customer service skills are essential.
• Knowledge of casino rules, procedures and regulations related to Poker. Required Certification/License: Ability to obtain a Gaming Occupational License within the State of Ohio

Responsibilities

• Oversee game protection, integrity and compliance with internal controls and Ohio CCC regulations.
• Leads and supports Poker team to create legendary customer service.
• Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.

Skills

Team player

Interpersonal skills

Public interaction

Math skills

Professional appearance

Customer service

Poker rules knowledge

Education

High school diploma or GED

Job description

Hard Rock Casino Cincinnati is seeking a Poker Supervisor to lead the poker team, uphold game integrity, and deliver exceptional guest service in a dynamic casino environment. The role emphasizes training, policy compliance, and maintaining high standards of professionalism.

You will ensure staff training, compliance with Ohio CCC regulations, and smooth operation of poker games, while resolving disputes and maintaining a professional image.