Slot Operations Lead - Guest Experience Leader

Hard Rock International; Cincinnati (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Shift Lead for Slot Operations. The role combines leadership and hands-on supervision to ensure world-class guest service and reliable gaming operations in a fast-paced environment.

You will support hiring and training, enforce controls, and drive guest satisfaction while mentoring team members and upholding regulatory standards. Previous gaming experience is a plus, with strong communication and teamwork essential.

Qualifications

• Associates degree or equivalent preferred.
• 2+ years leadership experience in service or gaming environment preferred.
• Casino or Gaming experience a plus; service experience required.

Responsibilities

• Oversee Slot Operations as assigned and in both roles.
• Assist in hiring, training, and procedure development.
• Ensure compliance with gaming laws and company controls.
• Improve guest service scores and loyalty program usage.
• Mentor and guide team members, promoting escalation and accountability.

Skills

Coaching

Leadership

Communication

Teamwork

Education

Associates degree

Job description

Hard Rock Casino Cincinnati is seeking a Shift Lead for Slot Operations. The role combines leadership and hands-on supervision to ensure world-class guest service and reliable gaming operations in a fast-paced environment.

You will support hiring and training, enforce controls, and drive guest satisfaction while mentoring team members and upholding regulatory standards. Previous gaming experience is a plus, with strong communication and teamwork essential.