Table Games Supervisor & Dealer: Lead & Deliver Service

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Hard Rock Cincinnati is seeking a Table Games Dual Rate Supervisor/Dealer to supervise selected table games and to step in as a dealer as needed. The role focuses on world-class hospitality, loyalty-building, and legendary guest experiences while maintaining operational savvy, resilience, and professional conduct.

The position requires strong leadership, coaching skills, and knowledge of Ohio gaming regulations.

Qualifications

• Professional dealing experience required and must have blackjack (all variants) and all carnival games along with one of the following games or combinations: Craps Roulette

Responsibilities

• Leads and supports table games dealers to deliver legendary customer service.
• Ensures dealers have training and tools to perform as service professionals.
• Oversees operational integrity and game compliance.
• Tracks guest play and relays information to supervisor.
• Handles guest concerns quickly and professionally.
• Executes changes in table game limits to meet demand.

Skills

Table games dealing

Leadership

Customer service

Tools

Casino floor software

Job description

Hard Rock Cincinnati is seeking a Table Games Dual Rate Supervisor/Dealer to supervise selected table games and to step in as a dealer as needed. The role focuses on world-class hospitality, loyalty-building, and legendary guest experiences while maintaining operational savvy, resilience, and professional conduct.

The position requires strong leadership, coaching skills, and knowledge of Ohio gaming regulations.