Table Games Pit Manager: Lead Guest Experience

Hollywood Casino Columbus; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Hollywood Casino Columbus is seeking a Table Games Operations leader to supervise staff, develop schedules, and drive performance toward budget and guest satisfaction goals. The role requires deep knowledge of Table Games and strong leadership to ensure service excellence.

Qualified candidates will have a Bachelor's degree or equivalent, exceptional communication skills, and the ability to manage budgets and respond to issues with sound judgment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Ability to interact with guests, staff and colleagues and resolve problems in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to groups of managers, clients, customers, and the general public.
• Extensive knowledge of all Table Games and Table Games Operations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Supervise and manage staff in the Table Games department.
• Develop and implement operational goals; monitor performance and profitability.
• Create efficient schedules to control labor costs and meet guest satisfaction.
• Assist in budget processes and report budget concerns to management.
• Promote and maintain superior customer service per company standards and programs.

Skills

Communication skills

Guest interaction

Leadership

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Table Games operating systems

Job description

Hollywood Casino Columbus is seeking a Table Games Operations leader to supervise staff, develop schedules, and drive performance toward budget and guest satisfaction goals. The role requires deep knowledge of Table Games and strong leadership to ensure service excellence.

Qualified candidates will have a Bachelor's degree or equivalent, exceptional communication skills, and the ability to manage budgets and respond to issues with sound judgment.