Systems Analyst I – Toll Systems Support & Data Analysis

TransCore, LP in; Cary (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

TransCore, a subsidiary of ST Engineering, seeks a Full-Time Systems Analyst I to join our Raleigh, North Carolina team. The role provides day-to-day technical support and triage for East Region Toll System Projects, including monitoring, alert response, issue resolution, deployments, and Jira ticket management.

Responsibilities include configuring systems, troubleshooting across application, database, and network components; analyzing data, reporting findings, and ensuring data integrity; and

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 3+ years of professional experience in troubleshooting and customer support.
• 3+ years of experience in Windows Server support and administration.
• 3+ years of professional experience in SQL Server Database support and administration (SQL Server 2012/2014/2019/2022).
• Proficiency with remote sessions to servers, Windows desktops and Linux devices.
• Proficiency with Windows scripting/PowerShell.
• Familiarity with MSMQ and services installation and configuration.
• Familiarity with Virtual Machine environments (Hyper-V).
• Excellent analytical, organizational and communication skills.

Responsibilities

• Provide software and hardware support triage for toll systems during business hours and on-call shifts.
• Troubleshoot and resolve issues related to application, configuration, database, peripherals, and registry settings.
• Support system configuration validation during and after deployments or changes to legacy systems.
• Interpret system data, assess issues, and report findings to stakeholders.
• Troubleshoot and resolve database integrity, performance, replication, connectivity and security issues.
• Create, review and utilize technical documents.

Skills

Troubleshooting

Windows Server

SQL Server

PowerShell

Remote sessions

MSMQ

Hyper-V

Data analysis

Communication

Team player

Requirements estimation

Education

Bachelor's degree

Tools

Remote Desktop

MSMQ (tool)

UNIX/Linux

Hyper-V

Job description

TransCore, a subsidiary of ST Engineering, seeks a Full-Time Systems Analyst I to join our Raleigh, North Carolina team. The role provides day-to-day technical support and triage for East Region Toll System Projects, including monitoring, alert response, issue resolution, deployments, and Jira ticket management.

Responsibilities include configuring systems, troubleshooting across application, database, and network components; analyzing data, reporting findings, and ensuring data integrity; and