Systems Analyst I

TransCore, LP in; Cary (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

TransCore, a subsidiary of ST Engineering, seeks a Full-Time Systems Analyst I to join our Raleigh, North Carolina team. The role provides day-to-day technical support and triage for East Region Toll System Projects, including monitoring, alert response, issue resolution, deployments, and Jira ticket management.

Responsibilities include configuring systems, troubleshooting across application, database, and network components; analyzing data, reporting findings, and ensuring data integrity; and

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 3+ years of professional experience in troubleshooting and customer support.
• 3+ years of experience in Windows Server support and administration.
• 3+ years of professional experience in SQL Server Database support and administration (SQL Server 2012/2014/2019/2022).
• Proficiency with remote sessions to servers, Windows desktops and Linux devices.
• Proficiency with Windows scripting/PowerShell.
• Familiarity with MSMQ and services installation and configuration.
• Familiarity with Virtual Machine environments (Hyper-V).
• Excellent analytical, organizational and communication skills.

Responsibilities

• Provide software and hardware support triage for toll systems during business hours and on-call shifts.
• Troubleshoot and resolve issues related to application, configuration, database, peripherals, and registry settings.
• Support system configuration validation during and after deployments or changes to legacy systems.
• Interpret system data, assess issues, and report findings to stakeholders.
• Troubleshoot and resolve database integrity, performance, replication, connectivity and security issues.
• Create, review and utilize technical documents.

Skills

Troubleshooting

Windows Server

SQL Server

PowerShell

Remote sessions

MSMQ

Hyper-V

Data analysis

Communication

Team player

Requirements estimation

Education

Bachelor's degree

Tools

Remote Desktop

MSMQ (tool)

UNIX/Linux

Hyper-V

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a Full-Time Systems Analyst I to join our team in Raleigh, North Carolina.

With 80 years of experience as a driving force in the industry, TransCore continues to define the future of transportation.

Job Summary:

The Systems Analyst will provide day-to-day technical support and triage for all East Region Toll System Projects. This includes daily system monitoring, alert response and triage, issue resolution and escalation, support system deployments, as well as managing all issue tickets within the regional Jira system.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Provide software and hardware support triage for all toll systems within the region during normal business and on-call shifts.
• Troubleshoot and follow through-to-resolution issues concerning the application, including configuration, database, peripherals, registry setting, etc.
• Support system configuration validation during and post deployment of new systems or system changes to legacy systems.
• Reporting and analytical skills to interpret system data and how it relates to possible system issues, general data flow, and accuracy.
• Troubleshoot and resolve database integrity issues, performance issues, replication issues, connectivity issues, and security issues.
• Create, review and utilize technical documents.

Required Skills & Experience:

• 3+ years of professional experience with troubleshooting and customer support.
• 3+ years of experience in Windows Server support and administration
• 3+ years of professional experience in SQL Server Database support and administration. The latest experience should be with using SQL Server 2012, 2014, 2019, 2022.
• Proficiency with remote sessions to servers, windows desktops and Linux devices.
• Proficiency with Windows scripting/PowerShell. Both editing and writing.
• Familiarity with MSMQ and services installation and configuration.
• Familiarity with Virtual Machine environments (Hyper-V)
• Follow detailed instructions with little supervision.
• Ability to analyze transaction data reports and reconcile data differences and report findings to stakeholders
• Highly motivated team-player for who can establish excellent working relationships with peers and other teams.
• Ability to understand business requirements and estimate for delivery commitments.
• Excellent organizational, verbal, phone, and written communication skills.

Education:

Bachelor's degree or equivalent combination of education and work experience.

Desired Skills & Experience:

• Familiarity with Unix/Linux administration and command line scripting
• Familiarity with hardware device-level support and troubleshooting
• Professional experience within the Tolling Industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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