Tolling Systems Analyst II - Onsite, Linux & SQL Expert

CAI; Orlando (FL); On-site; USD 34,000 - 49,000; Full time

Job summary

CAI is seeking a System Analyst II to monitor, analyze, and support tolling and related technology systems for optimal performance, reliability, and operational continuity. This full-time, onsite role runs Monday through Friday, 8:00 AM to 4:30 PM.

The candidate should have experience with Linux, basic SQL, and a strong analytical mindset to support tolling operations and system improvements. Collaborative work across Operations, Finance, and Maintenance is essential.

Qualifications

• Bachelor's degree or equivalent military/technical training.
• Experience supporting Linux operating systems.
• Basic SQL query development and analysis.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with Orion and CA Unicenter or similar platforms.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Analyze system performance to ensure tolling systems operate efficiently and reliably.
• Monitor daily and weekly lane performance reports, dashboards, and operational metrics.
• Perform monitoring and support activities during implementation of new or upgraded systems.
• Conduct fault isolation and troubleshooting of lane and plaza systems.
• Provide advanced support for roadside servers, databases, and software applications following required training.
• Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance teams.
• Support installation, configuration, and deployment of new lane systems and technology upgrades.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and technical documentation.
• Collaborate with cross-functional teams to ensure system availability, reliability, and performance.
• Prepare reports and communicate technical findings to both technical and non-technical stakeholders.
• Support ongoing operational monitoring and maintenance activities.
• Identify opportunities for process improvement and assist with implementation of solutions.

Skills

Linux experience

SQL queries

Analytical skills

Communication skills

Multi-tasking

Independent & team player

Microsoft Office

SOPs/documentation

Education

Bachelors degree

Military technical training

Equivalent work experience

Tools

Orion

CA Unicenter

Network monitoring tools

ITSM tools

Job description

CAI is seeking a System Analyst II to monitor, analyze, and support tolling and related technology systems for optimal performance, reliability, and operational continuity. This full-time, onsite role runs Monday through Friday, 8:00 AM to 4:30 PM.

The candidate should have experience with Linux, basic SQL, and a strong analytical mindset to support tolling operations and system improvements. Collaborative work across Operations, Finance, and Maintenance is essential.