Systems Analyst I

TransCore, LP; Cary (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

TransCore, LP in Raleigh, North Carolina, seeks a Systems Analyst I to provide day-to-day technical support, triage and issue resolution for East Region Toll System Projects, including system monitoring, alert responses, deployments and Jira ticket management.

Ideal candidates have at least 3 years of IT experience with Windows Server and SQL Server, PowerShell scripting, and the ability to collaborate with cross‑functional teams in a fast-paced transportation environment.

Qualifications

• 3 years of professional experience with troubleshooting and customer support.
• 3 years of experience in Windows Server support and administration.
• 3 years of professional SQL Server Database support and administration with recent versions.
• Ability to analyze transaction data and report findings to stakeholders.

Responsibilities

• Provide software and hardware support triage for toll systems in the region.
• Troubleshoot issues including configuration, database, and security concerns.
• Support system configuration validation during deployments and changes.
• Create ad-hoc SQL queries as needed and interpret system data.

Skills

Problem solving

Communication

Team player

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

SQL Server

PowerShell

MSMQ

Hyper-V

Windows Server

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a Full-Time Systems Analyst I to join our team in Raleigh, North Carolina.

With 80 years of experience as a driving force in the industry, TransCore continues to define the future of transportation.

Job Summary:

The Systems Analyst will provide day-to-day technical support and triage for all East Region Toll System Projects. This includes daily system monitoring, alert response and triage, issue resolution and escalation, support system deployments, as well as managing all issue tickets within the regional Jira system.

Essential Duties and Responsibilities

• Provide software and hardware support triage for all toll systems within the region during normal business and on-call shifts.
• Troubleshoot and follow through-to-resolution issues concerning the application, including configuration, database, peripherals, registry setting, etc.
• Support system configuration validation during and post deployment of new systems or system changes to legacy systems.
• Reporting and analytical skills to interpret system data and how it relates to possible system issues, general data flow, and accuracy.
• Troubleshoot and resolve database integrity issues, performance issues, replication issues, connectivity issues, and security issues.
• Create ad-hoc SQL queries as needed.
• Create, review and utilize technical documents.

Required Skills & Experience:

• 3 years of professional experience with troubleshooting and customer support.
• 3 years of experience in Windows Server support and administration
• 3 years of professional experience in SQL Server Database support and administration. The latest experience should be with using SQL Server 2012, 2014, 2019, 2022.
• Proficiency with remote sessions to servers, windows desktops and Linux devices.
• Proficiency with Windows scripting/PowerShell. Both editing and writing.
• Familiarity with MSMQ and services installation and configuration.
• Familiarity with Virtual Machine environments (Hyper-V)
• Follow detailed instructions with little supervision.
• Ability to analyze transaction data reports and reconcile data differences and report findings to stakeholders
• Highly motivated team-player for who can establish excellent working relationships with peers and other teams.
• Aptitude and desire to learn new scenarios quickly.
• Ability to understand business requirements and estimate for delivery commitments.
• Excellent organizational, verbal, phone, and written communication skills.

Education:

Bachelor's degree or equivalent combination of education and work experience.

Desired Skills & Experience:

• Familiarity with Unix/Linux administration and command line scripting
• Familiarity with hardware device-level support and troubleshooting
• Professional experience within the Tolling Industry