Finance Systems Support Specialist (Tier 1)

TransCore, LP in; Oklahoma City (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

TransCore seeks a Systems Support Specialist in Oklahoma City, OK to provide first-level support for toll hardware and software. The role includes monitoring system health, triaging requests, and coordinating with technical and operational teams to resolve issues efficiently.

The candidate should have a high school diploma/GED, with an associate degree or two years of related experience preferred. Strong problem solving, communication, and customer service skills are essential.

Qualifications

• High school diploma or GED required; associate degree in Computer Technology or related field or two years of equivalent work experience preferred.
• Strong problem solving and troubleshooting capabilities; capable of supporting systems/software and understanding product knowledge.
• Excellent communication and customer service skills; detail oriented and able to organize requests and data.

Responsibilities

• Track system health and monitor performance metrics.
• Triage requests from OTA and route to appropriate teams for timely resolution.
• Regularly communicate with technical, applications, and operations staff.
• Create queries to gather data for analysis.
• Triage system issues and assist field personnel with fixes and validation.
• Review quality specs and technical design documents to provide feedback.

Skills

Problem solving

Troubleshooting

Systems/Software support

Product knowledge

Detail oriented

Communication skills

Customer service skills

Education

High school diploma or GED

Associate degree or 2 years related experience

Job description

TransCore seeks a Systems Support Specialist in Oklahoma City, OK to provide first-level support for toll hardware and software. The role includes monitoring system health, triaging requests, and coordinating with technical and operational teams to resolve issues efficiently.

The candidate should have a high school diploma/GED, with an associate degree or two years of related experience preferred. Strong problem solving, communication, and customer service skills are essential.