Systems Specialist

TransCore, LP in; Oklahoma City (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

TransCore seeks a Systems Support Specialist in Oklahoma City, OK to provide first-level support for toll hardware and software. The role includes monitoring system health, triaging requests, and coordinating with technical and operational teams to resolve issues efficiently.

The candidate should have a high school diploma/GED, with an associate degree or two years of related experience preferred. Strong problem solving, communication, and customer service skills are essential.

Qualifications

• High school diploma or GED required; associate degree in Computer Technology or related field or two years of equivalent work experience preferred.
• Strong problem solving and troubleshooting capabilities; capable of supporting systems/software and understanding product knowledge.
• Excellent communication and customer service skills; detail oriented and able to organize requests and data.

Responsibilities

• Track system health and monitor performance metrics.
• Triage requests from OTA and route to appropriate teams for timely resolution.
• Regularly communicate with technical, applications, and operations staff.
• Create queries to gather data for analysis.
• Triage system issues and assist field personnel with fixes and validation.
• Review quality specs and technical design documents to provide feedback.

Skills

Problem solving

Troubleshooting

Systems/Software support

Product knowledge

Detail oriented

Communication skills

Customer service skills

Education

High school diploma or GED

Associate degree or 2 years related experience

Job description

Systems Specialist (Finance)

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Systems Support Specialist to join our team in Oklahoma City, Oklahoma.

Summary: The Systems Support Specialist provides first level support for all toll hardware and software by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Track trending of system and monitor overall system health.
• Organize requests from OTA and Triage to the proper groups to ensure we resolve issues in timely fashion.
• Communicating regularly with technical, applications, and operational staff.
• Create queries to gather specific data for analysis.
• Triage System issue to the proper groups and support field personnel with handling and validation of correction for issues.
• Reviewing quality specifications and technical design documents and provide feedback.

Education : High school diploma or general education degree (GED) required. Associates degree in Computer Technology or related field or two years of equivalent work experience.

Required Skills & Experience:

• Problem solving skills
• Troubleshooting
• Systems/Software support
• Product knowledge
• Detail oriented
• Communication skills
• Customer service skills

Physical Demands/Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles; outside weather conditions and moving traffic. The noise level in the work environment is usually moderate.

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.