System Support Specialist - Onsite IT Helpdesk Pro
R.E. Mason
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Robert E. Mason & Associates, Inc. is seeking a System Support Specialist to assist internal customers with hardware and software, Troubleshoot day-to-day IT tasks, and deploy new systems. The role is hands-on within a small team and requires strong communication and customer-service orientation.
The position is full-time and on-site, focusing on sustaining operations, training users, and supporting end-user devices and Microsoft 365 tools.
Qualifications
- 2+ years hands-on help desk experience with ticketing system.
- Experience troubleshooting PC issues and Windows 10/11.
- Understanding of basic cybersecurity principles.
Responsibilities
- Serve as first point of contact for IT assistance
- Resolve helpdesk tickets and escalate when needed
- Setup and deploy end-user systems per standards
- Support and maintain laptops, workstations, and printers
- Troubleshoot Office and end-user software
- Document findings and solutions
- Train computer users
- Handle small projects as assigned
- Manage inventories of laptops and peripherals
- Support AV systems in conference rooms
- Assist with phone system issues
Skills
Education
Tools
Job description
Robert E. Mason & Associates, Inc. is seeking a System Support Specialist to assist internal customers with hardware and software, Troubleshoot day-to-day IT tasks, and deploy new systems. The role is hands-on within a small team and requires strong communication and customer-service orientation.
The position is full-time and on-site, focusing on sustaining operations, training users, and supporting end-user devices and Microsoft 365 tools.
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