Information Technology Support Specialist

CBTS; Scottsdale (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

CBTS is seeking an IT Support Specialist to deliver hands-on end-user support and assist with IT infrastructure maintenance in an onsite environment in Scottsdale, AZ. The role emphasizes strong customer service and the ability to troubleshoot across Windows, macOS, iOS, and Android platforms.

The ideal candidate has 1+ year in IT support, proficiency with Microsoft 365, Active Directory, and Exchange, and comfortable communicating technical information to non-technical users.

Qualifications

• 1+ year IT support or similar experience.

Responsibilities

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT systems
• Create, manage, and maintain user accounts and access permissions
• Support Office 365 administration and basic network operations
• Manage and track IT service tickets; prioritize, follow up, and elevate as needed
• Assist with IT asset management to maintain accurate inventory records
• Develop and maintain documentation including knowledge base articles, procedures, and user training materials
• Support mobile device management and video conferencing solutions
• Perform general system troubleshooting across Windows, macOS, iOS, and Android platforms
• Collaborate with broader IT teams to support infrastructure and operational initiatives
• Perform other duties as assigned

Skills

Strong troubleshooting

Excellent customer service

Clear communication

Organizational skills

Multitasking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office 365 administration

Active Directory

Exchange Server or Exchange Online

Microsoft Office Suite

Networking concepts

Mobile device management

Video conferencing tools

A/V equipment support

Job description

The IT Support Specialist provides hands-on technical support to end users while assisting with the administration and maintenance of IT infrastructure and systems. This role is responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a high level of customer service.

This position operates in an onsite environment and requires a self-motivated, dependable individual who can work independently with minimal supervision.

Key Responsibilities

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT systems
• Create, manage, and maintain user accounts and access permissions
• Support Office 365 administration and basic network operations
• Manage and track IT service tickets; prioritize, follow up, and elevate as needed
• Assist with IT asset management to maintain accurate inventory records
• Develop and maintain documentation including knowledge base articles, procedures, and user training materials
• Support mobile device management and video conferencing solutions
• Perform general system troubleshooting across Windows, macOS, iOS, and Android platforms
• Collaborate with broader IT teams to support infrastructure and operational initiatives
• Perform other duties as assigned

Qualifications

• Minimum of 1+ year of experience in an IT support or similar role
• Microsoft Office 365 administration
• Active Directory
• Exchange Server or Exchange Online
• Microsoft Office Suite
• Familiarity with networking concepts and equipment (routers, switches, firewalls, access points) preferred
• Experience supporting mobile devices and A/V or video conferencing tools preferred
• Healthcare or hospital environment experience preferred
• Bachelor’s degree or equivalent combination of education and experience preferred
• Strong troubleshooting and problem-solving abilities
• Excellent customer service skills with a user-first mindset
• Ability to clearly communicate technical information to non-technical users
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Additional Requirements

• Consistent and reliable attendance
• Professional demeanor and presentation

Physical Requirements

• Prolonged periods sitting and working on a computer
• Occasionally lift and move equipment up to 20 pounds
• Ability to stand, walk, reach, and perform routine physical tasks in an office setting
• Standard office environment with moderate noise levels and activity