Onsite IT Support Specialist | Helpdesk & End-User Tech

Culturetech Solutions; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Culturetech Solutions is seeking a dependable IT Support Specialist to be the onsite single point of contact for employees and clients. The role involves resolving hardware, software, and network issues with a focus on customer service and ownership.

The candidate will support Microsoft Office365, Windows, Apple devices, and conferencing systems, and will work as part of a team across North America and Europe. Immediate start on a contract-to-hire basis.

Qualifications

• First-level contact and problem resolution for internal users' hardware, software, and telecom issues.
• Helpdesk staff resolves problems per procedures and policies for support calls.
• Level 2 client hardware and software support includes desktops, laptops, printers, and conferencing equipment.

Responsibilities

• Provide technical support by phone, email, and deskside for employees and clients.
• Log and track issues using the ticketing system, escalating as needed.
• Coordinate with 3rd level support teams for complex problems.

Skills

Helpdesk

Desktop support

Customer service

Communication

Ticketing system

Network troubleshooting

Education

Associate's degree in Computer Science or related field

Tools

Microsoft Office365

Windows 10/11

Apple iOS

Mac

SharePoint

A/V Conference Room maintenance

Job description

Culturetech Solutions is seeking a dependable IT Support Specialist to be the onsite single point of contact for employees and clients. The role involves resolving hardware, software, and network issues with a focus on customer service and ownership.

The candidate will support Microsoft Office365, Windows, Apple devices, and conferencing systems, and will work as part of a team across North America and Europe. Immediate start on a contract-to-hire basis.