Site Support Specialist

Solution Partners, Inc.; Salt Lake City (UT); On-site; USD 48,000 - 64,000; Full time

Job summary

Solution Partners, Inc. seeks an onsite IT Support Technician in Salt Lake City to support client locations. This full-time role emphasizes customer service, end-user support, and hardware imaging.

The candidate will install Dell hardware, image PCs/MacBooks using MDT/SCCM, manage software deployments, and support VPN and AV setup for executive meetings. Minimum 3+ years' desktop support and relevant IT certs required.

Qualifications

• Three or more years of desktop support experience.
• IT certifications such as CompTIA A+ or MCSE.
• Working knowledge of Windows 10, Office 365, Teams and SCCM.
• Experience with inventory/asset tracking software.

Responsibilities

• Serve as the primary point of contact for an assigned site.
• Install and configure Dell hardware and peripherals.
• Image and upgrade PC/MacBook hardware using MDT and SCCM.
• Provide IT/AV support for executive presentations and events.

Skills

Customer service

End-user support

Communication skills

Ticketing systems

Education

CompTIA A+ Certification

MCSE

Tools

MDT

SCCM

Symantec Ghost

OneDrive

CMDB

Pulse VPN

Job description

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and knowledge of network/server platforms.

Primary Duties and Responsibilities

• Serve as the primary point of contact for an assigned site.
• Work directly with Site Administrative Assistants to support Local Leadership needs.
• Installing and configuring Dell Hardware & peripherals.
• Image, upgrade pc/MacBook hardware through MDT, SCCM and Symantec Ghost.
• Install programs/software with executables and SCCM software center.
• Performing data migrations using various tools such as OneDrive.
• Accurately track & document the installation and or removal of equipment in CMDB.
• Coordinate directly with end-user in setup of new device, shipping and return of old pc.
• Respond to post deployment application and hardware issues related to refresh.
• Experience with end-user virtual private network configuration (Pulse, AoVPN).
• Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
• Assist in employee On-boarding process, including equipment procurement & imaging.
• Utilize ticketing system to document service request and incidents.
• Escalate IT service and application operational issues to tier 3.
• MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
• Printer management including standard break/fix of hardware, software, and networking issues.
• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
• Demonstrate ownership and manage executive incident resolution from end-to-end in a highly responsive manner.
• Strong task management skills: ability to prioritize, triage, resolve and escalat in an efficient and effective manner.
• Participate in weekly IT Site Support meeting.
• Participate in team projects that enhance the quality or efficiency of Service Desk delivery.
• Attend training and compliance sessions as required.

Qualifications

• Three or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
• CompTIA A+ Certification, MCSE, or other IT Certifications.
• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.