User Support Specialist

Hertford County; Winton (NC); On-site; USD 25,000 - 36,000; Part time

Job summary

Hertford County is seeking a Systems Support Specialist to provide day-to-day support and maintenance for computer hardware and applications. The role involves handling helpdesk calls, creating user accounts with Active Directory, and configuring network equipment.

It also includes data migration, documentation, and coordinating hardware/change requests with stakeholders, while maintaining inventory. This is a part-time, in-person position.

Qualifications

• Knowledge of computer hardware/software and related information technology devices.
• Strong knowledge of Office 365 applications.
• Experience providing technical support over the phone and recording details into an IT ticketing system such as BMC Track-It.
• Experience supporting and maintaining Microsoft Active Directory Services.
• Experience in the configuration, troubleshooting, and maintenance of network switching equipment.

Responsibilities

• Answer all helpdesk calls.
• Perform user account creation and access management using Microsoft Active Directory Services.
• Configure, troubleshoot, and maintain hardware, software, and network equipment.
• Printer/peripheral delivery and installation.
• Prepare workstations for new deployments.
• Migrate data from old to new computers.
• Document issues and changes in the IT tracking system.
• Communicate project status to required parties and work with stakeholders on change requests.
• Maintain inventory of all IT equipment.

Tools

Office 365

Active Directory

Network switching

Job description

The primary purpose of the Systems Support Specialist is to provide support and maintenance to all computer hardware and applications that serve the County.Responsible for day-to-day operations of computer support and maintenance. Answer all helpdesk calls. Perform user account creation and access management using Microsoft Active Directory Services. Software/Hardware/Network configuration and troubleshooting. Printer/peripheral delivery and installation. Prepare workstations for new deployments. Prepare user profiles for all team members. Migrate data from old to new computers. Incident management by use of IT ticketing/work order system. Thoroughly document issues and any changes made to Information Technology Systems within the IT tracking system to be referenced when needed. Work with stake holders on hardware/application change requests and communicate project status to required parties. Maintain inventory of all IT equipment.

• Knowledge of computer hardware/software and related information technology devices.
• Strong knowledge of Office 365 applications.
• Experience providing technical support over the phone and recording details into an IT ticketing system such as BMC Track-It.
• Experience supporting and maintaining Microsoft Active Directory Services.
• Experience in the configuration, troubleshooting, and maintenance of network switching equipment.
• Demonstrated ability to independently resolve problems through system analysis and/or troubleshooting procedures

This is a part-time position limited to 20 hours per week in person.