IT Support Technician — Onsite Helpdesk & Devices

NRS, Inc.; Ontario (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

NRS, Inc. is seeking a Support Technician to provide onsite and on-call IT assistance for our internal users.

You will troubleshoot OS and hardware, configure software, and deliver responsive help desk support to keep our operations running smoothly. You\'ll work across Windows environments, Office 365, printers, and basic network tasks, delivering training and guidance while maintaining security best practices.

Qualifications

• High school diploma or equivalent; additional technical certifications preferred.
• Strong analytical skills and ability to troubleshoot technical issues effectively.
• Detail-oriented and well-organized with a passion for delivering high-quality results.
• Ability to work independently or as part of a collaborative team environment.
• Self-motivated and innovative with a drive to push boundaries and explore new solutions.
• Commitment to confidentiality and ethical handling of sensitive information.
• Excellent verbal and written communication skills.
• Physical capability to lift equipment weighing up to 50 lbs. and work in confined spaces
• Proficiency in Office 365 applications and familiarity with Apple OS preferred.

Responsibilities

• Troubleshoot computer operating systems and peripherals to resolve technical issues efficiently.
• Handle various PC operating systems, including Windows 7, 8, and 10, with proficiency.
• Install and configure hardware and software to meet organizational requirements.
• Provide comprehensive printer support, addressing maintenance and repair needs as they arise.
• Demonstrate superior customer service skills, fostering positive interactions with end-users.
• Utilize experience to support a diverse range of technologies and services effectively.
• Manage time and resources effectively to meet or exceed expectations for task completion.
• Collaborate with IT team members to implement network upgrades and enhancements.
• Assist in the development and implementation of IT policies and procedures.
• Conduct regular system audits to ensure compliance with security protocols.
• Provide training and guidance to end-users on technology-related topics.
• Stay updated on emerging technologies and industry trends to recommend innovative solutions.
• Perform other duties as assigned.

Skills

Troubleshooting

Customer service

Office 365

Windows OS

Hardware/Software install

Education

High school diploma

Technical certifications preferred

Tools

Apple OS familiarity

Office 365

Job description

NRS, Inc. is seeking a Support Technician to provide onsite and on-call IT assistance for our internal users.

You will troubleshoot OS and hardware, configure software, and deliver responsive help desk support to keep our operations running smoothly. You\'ll work across Windows environments, Office 365, printers, and basic network tasks, delivering training and guidance while maintaining security best practices.