System Implementation Engineer

Hai Robotics; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Hai Robotics seeks a System Implementation Engineer to lead software installation, integration, and testing for warehouse automation. You will collaborate with project teams to deploy robotics control software and integrate it with customer WMS/WCS, PLCs, and network infrastructure.

The role requires on-site work, strong Linux/UNIX and scripting skills, and the ability to travel up to 80% for deployments. You will train clients and provide go-live support while coordinating with R&D for product

Qualifications

• Bachelor’s degree required or above in a related field.
• Experience with AGV/AMR/WMS/WCS is a plus.
• Strong Linux/UNIX and scripting skills are required.

Responsibilities

• System Deployment & Integration: install and deploy software; on-site integration with WMS/PLC/network; resolve data-flow issues.
• Testing & Acceptance: validate automation processes; joint debugging; complete acceptance testing and sign-off.
• Implementation Execution & On-Site Troubleshooting: drive on-site rollout; fix bugs; report progress.
• Customer Training & Go-Live Support: prepare docs; train staff; provide post-go-live support.
• Post-Launch Support: monitor performance; resolve issues; remote or on-site support.
• Cross-Team Collaboration & Feedback: bridge between on-site and R&D; relay field issues.

Skills

Linux/UNIX

Python Bash

Network basics

WMS/WCS integration

PLCs Modbus

APIs

SQL databases

Bilingual EN/ZH

Documentation

Education

Bachelor’s degree or above

CS/Robotics/EE majors preferred

Tools

API calls

SQL/database knowledge

Job description

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.

Job Summary

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession— not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

We are seeking a System Implementation Engineer to support the deployment of warehouse automation solutions by leading software system installation, integration, and testing. This role partners closely with project and software teams to ensure successful deployment of robotics control software and its integration with customer systems such as WMS, WCS, PLCs, and network infrastructure. Responsibilities include executing the implementation plan, resolving on-site technical issues, supporting system integration and acceptance testing, training clients, and providing post-go-live technical support. This position requires strong technical skills, effective communication, and the ability to travel for project execution.

Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.

You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Essential Duties and Responsibilities

• System Deployment & Integration: Complete software system installation and deployment; perform on-site software/hardware integration and commissioning between the robotics system and the customer’s existing systems (WMS, PLC, network equipment, etc.), resolving protocol, interface, and data-flow compatibility issues to ensure correct interfacing between software versions and hardware equipment.
• Testing & Acceptance: Perform automation process validation and integration testing, including joint debugging with the customer’s system team, to confirm the system operates as expected in real-world scenarios, covering exception and boundary condition testing; complete functional and performance acceptance, and participate in final project acceptance and sign-off, on schedule.
• Implementation Execution & On-Site Troubleshooting: Drive on-site software implementation according to plan; identify and resolve software bugs, communication anomalies, and data synchronization issues, often requiring troubleshooting across software, network, and hardware layers; report daily project progress and synchronize key information with internal teams and clients; systematically manage on-site technical assessments and risk analysis.
• Customer Training & Go-Live Support: Prepare system configuration documentation and operating manuals; train customer technical and operations staff; provide technical support through go-live.
• Post-Launch Support: Continuously monitor system performance after launch, resolve issues as they arise, and provide ongoing remote or on-site technical support.
• Cross-Team Collaboration & Feedback Loop: Serve as the bridge between on-site implementation and back-end R&D teams, relaying field issues and driving product iteration and improvement.

Qualifications

Education

• Bachelor’s degree or above
• Majors in Computer Science, Software Engineer, Industrial, Robotics, Electrical Engineering, or related fields preferred

Required Experience

• 1-2+ years of experience with AGV/ACR/AMR and/or WMS/WCS solution implementation
• Familiarity with warehouse automation, material handling equipment, and operational processes

Core Competencies

• Proficiency in Linux/UNIX systems and Python/Bash scripting
• Knowledge of network basics (e.g., VPN, firewalls, routers)
• Excellent communication and coordination skills to collaborate effectively with clients and cross-departmental teams
• Familiarity with PLC communication protocols (e.g., Modbus) and basic PLC logic
• Experience integrating with WMS/WCS systems, including API calls and basic SQL/database knowledge
• Strong log analysis and root-cause troubleshooting skills across software, network, and hardware layers
• Ability to produce clear technical documentation (configuration guides, operating manuals)
• Fluent in both English and Chinese (working languages)

*Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations.

Work Environment and Physical Requirements

• Willingness to travel frequently up to 80% (once a month during implementation, with single project cycles of 2–6 months)