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Job summary
A construction-tech startup is looking for a Technical Support Engineer who excels in problem-solving and customer communication. The role requires providing expert technical assistance to customers in the heavy construction sector remotely. You'll support users with navigation and troubleshooting, ensuring satisfaction while maintaining documentation. The ideal candidate will possess strong English skills and experience with telematics and related systems. This position offers a competitive salary ranging from $50,000 to $70,000, along with comprehensive benefits and professional growth opportunities.
Benefits
Qualifications
- Experience supporting systems like Caterpillar VisionLink or Oracle JDE in a heavy construction environment.
- Daily user of modern AI tools for work, adept at writing and analyzing.
- Comfortable collaborating cross-functionally to resolve issues.
Responsibilities
- Provide expert technical support to customers in the heavy construction industry.
- Diagnose and resolve software-related issues.
- Develop deep expertise in Clue’s equipment management platform.
- Maintain accurate support records and create knowledge base articles.
- Work closely with engineering and success teams for customer satisfaction.
Skills
- ...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.