Resident Support Engineer

Hai Robotics; Indianapolis (IN); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading robotics company seeks a Resident Support Engineer in Indianapolis, IN, to provide support for integrated warehouse automation systems. This entry-level position involves configuring robotics hardware, conducting inspections, and collaborating with the customer service team. Candidates should have an associate's degree in engineering or equivalent experience, along with analytical and troubleshooting skills. Familiarity with Linux/DevOps principles is a plus, and travel is minimal. Salary ranges from $60,000 to $65,000.

Qualifications

• Associate's degree in relevant engineering field or equivalent experience.
• Entry-level exposure to AGV, ACR, or AMR solutions.
• Familiarity with Linux/UNIX and SQL.
• Strong communication and analytical mindset.

Responsibilities

• Collaborate within a team environment providing support.
• Assist in hardware configuration for robotics systems.
• Conduct site inspections and evaluations.
• Provide ongoing support for HAI products.

Skills

Analytical skills

Troubleshooting skills

Communication skills

Basic DevOps knowledge

Linux knowledge

Scripting for automation

Warehouse automation knowledge

Education

Associate's degree in Mechanical/Industrial/Robotics/Electrical Engineering

Tools

WMS/WES/WCS integration knowledge

PLC knowledge

Job description

Job Overview

HAI Robotics seeks a Resident Support Engineer with a strong background in warehouse automation. Understanding the agile mindset, various systems (AGV, ACR, AMR), and basic DevOps philosophies is key to success in supporting our groundbreaking projects. You will be responsible for the ongoing successful operation of Hai Implemented systems at your resident location and reporting to our Customer Service and Support Department. We welcome your application if you possess in-depth expertise in providing project support through technical guidance.

Responsibilities

• Collaborate within a team environment and benefit from mentorship opportunities.
• Assist in configuring firmware for various hardware components like robots, conveyors, servers, and scanners.
• Collaborate in software testing during project implementation and support.
• Offer ongoing support and maintenance to our robotics systems during and post‑deployment to ensure seamless operations of HAI products.
• Test the fully integrated HAIQ‑Warehouse Management System with customers or vendor sub‑systems.
• Conduct site inspections and evaluations, overseeing grid line marking and floor DM code adherence.
• Ability to perform basic DevOps operations.
• You will be required to pass HAI's FAE certification.

Qualifications

• At least an associate's degree in Mechanical/Industrial/Robotics/Electrical Engineering OR equivalent experience or technical training.
• Entry‑level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations.
• Some knowledge of WMS/WES/WCS integration and PLC, but not required.
• Strong analytical and troubleshooting skills.
• Preferred experience in warehouse automation, material handling equipment, and warehouse operations.
• Familiarity with Linux/UNIX, SQL, and scripting for task automation.
• Basic understanding of VPNs, firewalls, and routers.
• Strong communication skills with an analytical mindset.
• Proficiency in Chinese (advantageous but not mandatory).
• Basic understanding or knowledge of DevOps philosophies.
• Must be willing to live at the location of the assigned project for the life of the contract.
• Travel is 5 to 10% of your time for training or other support opportunities.

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Salary and Location

Indianapolis, IN $60,000.00 - $65,000.00

Job type: Full‑time

Seniority level: Entry level