System Engineer Level 3 (MSP)

Bowman Williams; Houston (TX); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% paid health insurance

100% paid dental and vision

Quarterly bonuses

401(k) with 3% match

Certification reimbursement

Reimbursement for mileage, parking, tolls, and EZTAG

Job summary

A well-established Managed Services Provider in Houston is seeking a System Engineer to join their technical team. This Tier 3 position involves handling both escalations and project work, primarily allowing for work-from-home flexibility with some site visits. Candidates should have over 7 years of IT experience, specifically in managed services, troubleshooting, and working with Microsoft 365, SonicWall, and Ubiquiti systems. The role offers competitive salary, health insurance, bonuses, and a 401(k) match.

Qualifications

• 7+ years of hands-on IT experience.
• Experience troubleshooting servers, workstations, and networking issues.
• Comfortable managing firewalls and switches.

Responsibilities

• Support and administer Microsoft 365 and Active Directory.
• Troubleshoot servers, workstations, and networking issues.
• Deploy and manage SonicWall firewalls and Ubiquiti switches/WAPs.
• Support Hyper-V and Intune environments.

Skills

Recent MSP experience

Solid networking background

Experience with Hyper-V

Experience with Intune

Tools

Microsoft 365

Active Directory

SonicWall

Ubiquiti

Job description

Houston, TX | WFH + Limited Client Site Visits

Company Overview

A well-established Managed Services Provider in Houston is hiring a System Engineer to backfill a critical role on their technical team. This is a true Tier 3 position for someone who has worked in an MSP, can troubleshoot independently, and is comfortable owning issues across multiple client environments. This role offers meaningful technical work, stability, and flexibility — without sacrificing standards or expectations.

Why This Role

• True Tier 3 / escalation work (not entry-level support)
• Mix of escalations and project work
• Primarily work-from-home
• Local client base with predictable site visits
• Long-tenured, collaborative team

What You’ll Do

• Support and administer Microsoft 365 and Active Directory
• Troubleshoot servers, workstations, and networking issues
• Deploy and manage SonicWall firewalls and Ubiquiti switches/WAPs
• Support Hyper-V and Intune environments
• Participate in infrastructure deployments and client projects
• Document work clearly and communicate effectively with clients

What Matters Most

• Recent MSP experience is required
• 7+ years of hands-on IT experience
• Solid networking background (SonicWall, Ubiquiti)
• Experience with Hyper-V and Intune
• Salary up to $100,000
• 100% paid health insurance (employee)
• 100% paid dental and vision
• Quarterly bonuses
• 401(k) with 3% match
• Certification reimbursement (some certs include bonuses)
• Mileage, parking, tolls, and EZTAG reimbursed