Senior Systems Engineer- MSP

Nwg Solutions, Llc; Charlottesville (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Flexible work arrangements

Cutting-edge cloud & security tech

Collaborative culture

Job summary

Nwg Solutions, Llc is seeking a Senior Systems Engineer to design, implement, and support complex IT environments for a diverse client base. You will serve as a technical leader, mentor junior engineers, and drive standardization across our MSP operations.

Responsibilities include advanced escalations, project delivery, architecture, client consulting, and overseeing on-premises and cloud infrastructure to ensure uptime and security.

Qualifications

• Expert-level knowledge in Windows Server, AD, and M365.
• Experience leading IT projects from planning to delivery.
• Strong troubleshooting and client communication skills.

Responsibilities

• Advanced Technical Support & Escalations for complex incidents across servers, networks, cloud platforms, and security systems.
• Project Delivery & Architecture: lead or participate in infrastructure upgrades, cloud migrations, and security enhancements.
• Client Engagement & Consultation: act as trusted advisor during QBRs and project scoping.
• Infrastructure Management: oversee servers, virtualization, storage, networking, and cloud services.
• Process Improvement & Documentation: create SOPs and improve monitoring and automation.
• Mentorship & Leadership: guide junior engineers and assist with onboarding.

Skills

Windows Server

Active Directory

Azure / M365

Hyper-V

Networking

Backup/DR

Security tools

Troubleshooting

IT project leadership

Communication

Tools

RMM/PSA tools

Job description

We are seeking a highly skilled Senior Systems Engineer to join our growing team. In this role, you will serve as a technical leader responsible for designing, implementing, and supporting complex IT environments for a diverse client base. You will handle advanced escalations, mentor junior engineers, drive standardization, and contribute to continuous service improvement across our organization.

Key Responsibilities

• Advanced Technical Support & Escalations
• Serve as Tier 3 escalation for complex incidents across servers, networks, cloud platforms, and security systems.
• Troubleshoot and resolve high-impact issues across multi-site or multi-tenant environments.
• Project Delivery & Architecture
• Lead or participate in client projects including infrastructure upgrades, cloud migrations, security enhancements, and new technology rollouts.
• Design scalable, secure, and standardized solutions aligned with MSP best practices.
• Client Engagement & Consultation
• Act as a trusted technical advisor during QBRs, strategy sessions, and project scoping.
• Translate business requirements into technical solutions that meet client goals.
• Infrastructure Management
• Oversee implementation and maintenance of servers, virtualization platforms, storage systems, networking gear, and cloud services.
• Manage backup/DR systems, patching processes, and security tools to ensure compliance and uptime.
• Process Improvement & Documentation
• Create and maintain detailed documentation, SOPs, and configuration standards.
• Recommend and implement improvements to monitoring, automation, and service efficiency.
• Mentorship & Leadership
• Provide guidance, training, and knowledge transfer to junior and mid-level engineers.
• Assist with technical interviews and onboarding of new team members.

Required Qualifications

• 5+ years of experience in an MSP or multi-client IT service environment.
• Expert-level knowledge in several of the following:
• Windows Server, Active Directory, Group Policy
• Azure / Microsoft 365 administration
• Hyper-V
• Networking (firewalls, routing, switching, VPNs)
• Backup and disaster recovery technologies
• Security tools (EDR, MFA, identity management, email filtering)
• Strong troubleshooting and root-cause analysis skills.
• Experience leading IT projects from planning to delivery.
• Excellent communication and customer service skills.

Preferred Qualifications

• Relevant certifications
• Scripting or automation experience (PowerShell preferred).
• Experience with RMM/PSA tools

What We Offer

• Competitive salary and performance bonuses
• Professional development and certification reimbursement
• Flexible work arrangements
• Opportunities to work with cutting-edge cloud and security technologies
• A collaborative, supportive engineering culture

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person