SVP/GM, AI-Driven Services OU Leader

salesforce.com, inc.; Atlanta (GA); On-site; USD 393,000 - 487,000; Full time

Job summary

Salesforce seeks a Senior Leader to head AMER Professional Services, driving an AI-native delivery model and industry-aligned strategy. You will lead, coach, and scale a portfolio across segments, partnering with Sales, Marketing, and Product to drive utilization, bookings, and revenue while embedding AI into service design.

You will work with industry counterparts and executives, shaping new offerings and programs, and managing a multi-year transformation with measurable outcomes and strong

Qualifications

• 15+ years experience in a Services leadership position with quota attainment and revenue responsibility.
• 15+ years of work experience with deep industry expertise and knowledge of industry challenges.
• 5+ years at Salesforce or in the Salesforce ecosystem with P&L responsibility.
• Proven success in leading transformational projects delivering customer outcomes through technology.
• Hands-on familiarity with AI and agentic technologies and AI-native delivery models.
• Senior leader able to operate with C-level executives and manage cross-functional teams.

Responsibilities

• Provide industry and account-focused thought leadership for AMER Professional Services.
• Champion transition to AI-native delivery, reengineering delivery and staffing models.
• Attract and coach a high-performing team with AI fluency across the bench.
• Develop approaches to generate customer insights and sales plays.
• Collaborate with internal teams to operationalize services by segment.
• Lead large-scale transformation programs translating AI-native vision into operating models.

Skills

Strategic leadership

C-level collaboration

AI/GenAI fluency

Business transformation

Sales/CSG alignment

People management

Communication

Industry knowledge

Education

Degree or equivalent relevant experience

Tools

CRM tools experience

Job description

Salesforce seeks a Senior Leader to head AMER Professional Services, driving an AI-native delivery model and industry-aligned strategy. You will lead, coach, and scale a portfolio across segments, partnering with Sales, Marketing, and Product to drive utilization, bookings, and revenue while embedding AI into service design.

You will work with industry counterparts and executives, shaping new offerings and programs, and managing a multi-year transformation with measurable outcomes and strong