SVP & GM, AMER Services—AI-Native Delivery

Salesforce; McLean (VA); On-site; USD 393,000 - 487,000; Full time

Job summary

Salesforce is seeking a Senior Vice President / General Manager, Operating Unit Lead for the AMER Professional Services portfolio. You will drive AI-native delivery, shape industry strategy, and lead cross-functional teams to deliver value for strategic customers.

You will partner with Sales, Marketing, and Product to create scalable service offerings, manage a large portfolio, and ensure growth in revenue and customer satisfaction across the segment.

Qualifications

• 15+ years in a Services leadership role with quota attainment and revenue growth.
• Experience leading large transformation programs and operating model redesign.
• Hands-on familiarity with AI and agentic technologies and their impact on services.
• Senior leadership with experience influencing C-level executives.

Responsibilities

• Provide industry-focused thought leadership for AMER Professional Services.
• Lead AI Native delivery model adoption and evolving service design.
• Attract and develop a high-performing team with AI fluency.
• Develop insights on customer needs, industry trends, and sales plays.
• Collaborate with CSG, Sales, Marketing, and Product to operationalize services.
• Lead large-scale transformation with measurable business impact.

Skills

Leadership

Strategic thinking

AI/Agentic tech

Cross-functional collaboration

Executive communication

Business transformation

P&L management

Education

Degree or equivalent

Job description

Salesforce is seeking a Senior Vice President / General Manager, Operating Unit Lead for the AMER Professional Services portfolio. You will drive AI-native delivery, shape industry strategy, and lead cross-functional teams to deliver value for strategic customers.

You will partner with Sales, Marketing, and Product to create scalable service offerings, manage a large portfolio, and ensure growth in revenue and customer satisfaction across the segment.