SVP & GM, AI-Driven Services OU Lead

salesforce.com, inc.; Chicago (IL); On-site; USD 393,000 - 487,000; Full time

Job summary

Salesforce seeks a Senior Vice President / General Manager, Operating Unit Lead to steer the AMER Professional Services portfolio within an AI-native delivery model. You will drive utilization, bookings and revenue and lead cross-functional teams across Sales, Marketing, and Product to deliver innovative services at scale.

With 15+ years in services leadership and proven P&L management, you will shape industry strategy, recruit top talent, and advocate AI-driven transformation to exceed customer

Qualifications

• 15+ years in a Services leadership role with quota attainment.
• 15+ years industry expertise with domain knowledge.
• 5+ years in Salesforce ecosystem with P&L responsibility.
• Proven success leading transformational programs.
• Hands-on with AI/agentic tech and AI-native delivery.
• Senior leader able to work with C-level executives.
• Strong business acumen and analytical skills.
• Experience leading product, marketing and delivery teams.
• Ability to influence cross-functional teams.
• High energy, proactive and results-driven.

Responsibilities

• Provide industry and account-focused thought leadership for AMER Professional Services.
• Lead AI Native delivery adoption across the operating unit.
• Attract and develop top talent.
• Develop insights about customer needs and industry trends.
• Collaborate with CSG, Sales, Marketing, and Product to deliver services.
• Influence across organizations without direct authority.
• Represent Salesforce as a spokesperson to customers and analysts on AI in services.
• Manage financial commitments of the operating unit.
• Develop new service packages and delivery models.
• Enable and evangelize AI-powered offerings.
• Collaborate with internal teams to scale services.
• Lead large-scale transformation translating AI Native vision.

Skills

Services leadership

Industry expertise

Salesforce ecosystem

Innovation in services

AI familiarity

Senior leadership

Business acumen

Product, marketing, delivery

Cross-functional influence

High energy

Education

Degree or equivalent relevant experience

Job description

Salesforce seeks a Senior Vice President / General Manager, Operating Unit Lead to steer the AMER Professional Services portfolio within an AI-native delivery model. You will drive utilization, bookings and revenue and lead cross-functional teams across Sales, Marketing, and Product to deliver innovative services at scale.

With 15+ years in services leadership and proven P&L management, you will shape industry strategy, recruit top talent, and advocate AI-driven transformation to exceed customer