SVP & GM, AI-Driven Services Leader (AMER)

Salesforce; Chicago (IL); On-site; USD 393,000 - 487,000; Full time

Job summary

Salesforce seeks a Senior Vice President / General Manager, Operating Unit Lead to guide AMER Professional Services. You will lead the design, development, and delivery of services across an industry-aligned unit, coordinating with sales and product teams to improve customer satisfaction and drive revenue.

Ideal candidates bring 15+ years in services leadership, deep industry expertise, and P&L ownership. This role emphasizes AI-native delivery, talent development, and strong cross-functional

Qualifications

• 15+ years experience in a Services leadership position with proven quota attainment and exceptional results building, managing success, bookings, revenue and margin while growing an annual business portfolio of $250M+.
• 15+ years of work experience with deep industry expertise and knowledge of industry-specific challenges.
• 5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility.

Responsibilities

• Provide industry and account-focused thought leadership and vision for the next generation of AMER Professional Services.
• Champion the transition to an AI Native delivery model — reengineering delivery methods, staffing models, and offer construction to embed agentic AI and generative AI throughout the service lifecycle.
• Attract top talent, and coach and develop a strong team consistent with our culture, with a focus on building AI fluency and transformation capability across the bench.
• Develop an approach to generate unique insights about our customers' needs and industry trends & sales plays.
• Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.

Skills

Leadership

P&L responsibility

AI fluency

Stakeholder management

CRM knowledge

Education

Bachelor's degree

Tools

CRM platforms

Job description

Salesforce seeks a Senior Vice President / General Manager, Operating Unit Lead to guide AMER Professional Services. You will lead the design, development, and delivery of services across an industry-aligned unit, coordinating with sales and product teams to improve customer satisfaction and drive revenue.

Ideal candidates bring 15+ years in services leadership, deep industry expertise, and P&L ownership. This role emphasizes AI-native delivery, talent development, and strong cross-functional