SVP, AMER Services Leader — AI Native Delivery

Salesforce; Massachusetts; On-site; USD 393,000 - 487,000; Full time

Job summary

Salesforce is seeking a Senior Vice President / General Manager, Operating Unit Lead to steer AMER Services. You will craft industry strategies, shape AI-native delivery models, and ensure cross-functional execution to boost utilization, bookings, and revenue.

Strong leadership and stakeholder skills are essential for driving customer value. The role requires deep cloud, AI, and industry expertise, and involves partnering with sales, product, and delivery teams to design new services and pilots

Qualifications

• 15+ years in a services leadership role with quota attainment and revenue growth.
• Experience leading large-scale transformation and multi-functional teams.
• Strong background in AI-driven service delivery models and cloud tools.

Responsibilities

• Provide industry-focused vision for AMER Professional Services and drive market strategy.
• Lead transition to AI Native delivery models and scalable service packages.
• Attract, coach, and grow top talent; collaborate with cross-functional teams.
• Manage portfolio delivery, revenue, and customer outcomes across segments.

Skills

Leadership

P&L management

Salesforce ecosystem

AI/Gen AI

Stakeholder management

C-suite collaboration

Education

Degree or equivalent relevant experience

Tools

CRM platforms

AI tooling

Job description

Salesforce is seeking a Senior Vice President / General Manager, Operating Unit Lead to steer AMER Services. You will craft industry strategies, shape AI-native delivery models, and ensure cross-functional execution to boost utilization, bookings, and revenue.

Strong leadership and stakeholder skills are essential for driving customer value. The role requires deep cloud, AI, and industry expertise, and involves partnering with sales, product, and delivery teams to design new services and pilots