SVP & COO — Cloud Success Transformation

Salesforce, Inc.; San Francisco (CA); On-site; USD 352,000 - 473,000; Full time

Job summary

Salesforce, Inc. in San Francisco seeks a Senior Vice President, COO - Cloud Success to shape how the organization operates, scales, and communicates its value.

This leader will build scalable systems at the intersection of strategy, operations, analytics, talent, and communications to drive alignment across a matrixed company. You will influence without formal authority, lead enterprise-wide initiatives, and turn complex challenges into simple, scalable solutions that propel Cloud Success and

Qualifications

• Executive leadership experience in enterprise settings.
• Transformation with AI and data to simplify operations and scale impact.
• Influence across Product, Sales, Finance, and other functions without direct authority.
• Executive storytelling: translate data into clear decisions and narratives.
• Experience building scalable teams, operating mechanisms, and org structures.

Responsibilities

• Own strategy and roadmap for Cloud Success tools, processes, and experiences.
• Design end-to-end customer experiences with AI-to-human interactions.
• Deliver dashboards and KPI frameworks with executive reporting.
• Lead strategic planning, operating cadences, and leadership communications.
• Build and scale cross-functional programs that demonstrate business impact across Salesforce.

Skills

Executive leadership

Cross-functional leadership

AI transformation

Strategy execution

Data-driven decisions

Salesforce experience

Communication

Organizational scaling

Education

Degree or equivalent relevant experience

Job description

Salesforce, Inc. in San Francisco seeks a Senior Vice President, COO - Cloud Success to shape how the organization operates, scales, and communicates its value.

This leader will build scalable systems at the intersection of strategy, operations, analytics, talent, and communications to drive alignment across a matrixed company. You will influence without formal authority, lead enterprise-wide initiatives, and turn complex challenges into simple, scalable solutions that propel Cloud Success and