SVP, Platform, Security and New Products - Cloud Success

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 600,000 - 1,000,000; Full time

Job summary

Salesforce, Inc. in San Francisco seeks a Senior Vice President, Platform, Security and New Products to lead how Customer Success anticipates, prepares for, and enables adoption of new product innovation, Salesforce Platform evolution, acquisitions, Security mandates, and AI-driven change.

This leader will establish a proactive operating model with Product, Engineering, Security and Platform leadership, creating scalable readiness, enablement, and adoption processes that scale with cloud

Job description

Overview of the Role

The Senior Vice President, Platform, Security and New Products will lead how Customer Success anticipates, prepares for, and enables adoption of new product innovation, Salesforce Platform evolution, acquisitions, Security mandates, and AI-driven change—ensuring teams and customers are ready before innovation reaches the market. This leader will establish a proactive operating model with Product, Engineering, Security (CISO) and Platform leadership, creating a scalable approach to NPI tracking, readiness, enablement, and adoption. With good understanding of the Salesforce Platform, AI, automation, and security, the SVP will stay ahead of emerging technologies, translate innovation into workforce and customer readiness requirements, and ensure Cloud Success has the capabilities, skills, processes, and tooling to support change at scale. Critically, this leader will bring the voice of the customer and frontline teams back into Product and Platform, using insights, data, and market signals to influence product priorities and improve the customer experience. This is a build mandate, with the opportunity to shape the strategy, operating model, and capabilities that position Cloud Success ahead of the pace of innovation.