Chief Operating Officer, Cloud Success

Salesforce, Inc.; Atlanta (GA); In loco; USD 352.000 - 473.000; Tempo pieno

Descrizione del lavoro

Salesforce is seeking a Senior Vice President, COO - Cloud Success to shape operations, scale capabilities, and drive alignment across a matrixed org. The role focuses on strategy, analytics, talent, and communications to automate work and increase frontline productivity.

The candidate will lead enterprise transformation, build scalable operating systems, and deliver executive-ready communications demonstrating the business impact of Cloud Success across functions.

Competenze

• Enterprise Strategy & Operations experience in large, global organizations.
• Experience driving enterprise transformation with AI, technology, and data to simplify operations.
• Proven ability to influence across functions in matrixed environments without direct authority.
• Executive storytelling and partnership with senior leaders to drive measurable outcomes.
• Experience building scalable Cloud Success ops, programs, and teams.

Mansioni

• Own strategy and roadmap for Cloud Success tooling, processes, and experiences to boost frontline productivity.
• Design end-to-end customer experiences, reducing friction and aligning with customer expectations.
• Provide dashboards, metrics, and executive reporting with secure data access across teams.
• Lead strategic planning, headcount, capacity, and organizational design for scalable growth.
• Develop and communicate a consistent Cloud Success narrative to internal and external stakeholders.

Conoscenze

Enterprise Strategy

AI Transformation

Cross-Functional Leadership

Executive Leadership

Organizational Scaling

Salesforce Experience

Technical Acumen

Strategic Execution

Communication

Data-Driven Decision Making

Formazione

Degree or equivalent experience

Descrizione del lavoro

Salesforce is seeking a Senior Vice President, COO - Cloud Success to shape operations, scale capabilities, and drive alignment across a matrixed org. The role focuses on strategy, analytics, talent, and communications to automate work and increase frontline productivity.

The candidate will lead enterprise transformation, build scalable operating systems, and deliver executive-ready communications demonstrating the business impact of Cloud Success across functions.