Sustainability Customer Care & Rebate Specialist

Resource Innovations; Massachusetts; On-site; USD 33,000 - 40,000; Full time

Job summary

Resource Innovations seeks a Customer Service and Rebate Processing Specialist to join our team in Massachusetts. You will handle customer service via calls and emails and support data entry into various database applications.

Responsibilities include receiving data and documents, compiling and verifying information, providing basic troubleshooting, and maintaining filing systems for applications and rebates.

Qualifications

• High school diploma or equivalency.
• 6-12 months of related work experience in a call center environment.
• Fluent in English.
• Interest in sustainability and passionate about making a meaningful impact on the environment.
• Reliable home internet connected with adequate speed.
• Spanish language is a plus.
• Experience in data entry processing and customer-centric call center environment.

Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Skills

Call center experience

Customer service

Data entry

Attention to detail

Spanish language

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Resource Innovations seeks a Customer Service and Rebate Processing Specialist to join our team in Massachusetts. You will handle customer service via calls and emails and support data entry into various database applications.

Responsibilities include receiving data and documents, compiling and verifying information, providing basic troubleshooting, and maintaining filing systems for applications and rebates.