Customer Service and Rebate Processing Specialist at Resource Innovations Needham, MA

Comunidade Metodista; Needham (MA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) retirement plan

Health, dental, and vision insurance

Job summary

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing team in Needham, MA, with additional opportunities in Salt Lake City or remote work. You will provide customer service via calls and emails and support data entry into multiple database applications.

The role emphasizes accuracy, responsiveness, and teamwork across departments; you will handle data verification, respond to inquiries, maintain filing systems, and contribute to rebate processing

Qualifications

• High school diploma or equivalency.
• 6–12 months of related work experience in a call center.
• Fluent in English.
• Interest in sustainability and environmental impact.

Responsibilities

• Provide customer service via calls and emails.
• Support data entry into various database applications.
• Receive, verify, and issue data and documents related to rebates.
• Maintain electronic and hard-copy filing systems for applications and rebates.
• Coordinate with other departments to serve customers.

Skills

Customer service

Data entry

Call center

English fluency

Spanish (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Customer Service and Rebate Processing Specialist job at Resource Innovations. Needham, MA.

Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing team inNeedham, Salt Lake City, or Remote. We are seeking a highly skilled and motivatedCustomer Service and Rebate Processing Specialistwith a strong background in INSERT DETAIL to join our dynamic team. As aCustomer Service and Rebate Processing Specialistyou will be providing Customer Service support over calls and email. You will also support Data entry into various database applications.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
• Provide basic troubleshooting and recommend solutions
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Other duties as assigned.

Requirements

• High school diploma or equivalency
• 6-12 months of related work experience in a call center environment
• Fluent in English
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• Fluent in Spanish
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Experience in a data entry processing and customer centric call center environment

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building onour expertise in energy efficiency, we’re constantlyexpanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leadingthe charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $XX,XXX - $XX,XXX. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.