Senior Customer Service & Rebate Processing Lead

Resource Innovations; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (3 weeks)

Parental leave

Commuter benefits

Job summary

Resource Innovations seeks a Senior Customer Service and Rebate Processing Specialist to support clients nationwide, handling application processing and customer inquiries with accuracy and professionalism.

You will collaborate with cross-functional teams, maintain filing systems, perform data entry, and strive for first-call resolution while safeguarding confidential information. A strong background in MS Word/Excel and excellent communication are essential.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Detail oriented with accuracy.
• Proficiency in Microsoft Word and Excel.
• Proficiency with Outlook and MS support programs.
• Superior organizational and prioritization skills.
• Excellent communication with clients and colleagues.
• Self-motivation and follow-through.
• Ability to handle difficult tasks professionally.

Responsibilities

• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard copy filing system of applications, rebates and other documents.
• Communicate effectively with other departments in servicing customers.
• Handle customer service calls with aim of first-call resolution.
• Data entry into various database applications.
• Respond to emails and phone calls with quality service.
• Provide exceptional customer service and call handling.
• Safeguard confidential customer information.

Skills

Verbal communication

Written communication

Attention to detail

Call center experience

MS Office proficiency

Outlook proficiency

Organizational skills

Self-motivation

Sustainability interest

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Resource Innovations seeks a Senior Customer Service and Rebate Processing Specialist to support clients nationwide, handling application processing and customer inquiries with accuracy and professionalism.

You will collaborate with cross-functional teams, maintain filing systems, perform data entry, and strive for first-call resolution while safeguarding confidential information. A strong background in MS Word/Excel and excellent communication are essential.