Surveillance Security Account Manager – Lead Site Operations

GardaWorld; Aberdeen (MD); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability coverage

Life insurance

Uniform provided

Job summary

GardaWorld Security Services is seeking an experienced Surveillance Security Account Manager – Surveillance to oversee on-site security operations at our Aberdeen, MD location. You will lead and coach site officers, ensure contract compliance, and drive client satisfaction through proactive supervision and training.

The role requires 3+ years of progressive leadership in security, strong organizational and communication skills, and proficiency with MS Office, WinTeam, and LMS/Vector.

Qualifications

• 3+ years of progressive leadership experience in security, military, logistics, or facility management.
• Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
• Exceptional organizational and communication skills.
• Proven ability to lead diverse teams and maintain professionalism under pressure.
• Proficient with Microsoft Office, security software (WinTeam), and training platforms (LMS/Vector).
• Ability to pass a background check and meet all licensing requirements.

Responsibilities

• Serve as the primary point of contact between GardaWorld and site leadership.
• Lead, train, and support all site-level Security Officers and Supervisors.
• Maintain strict compliance with all site-specific training and service level agreements (SLAs).
• Ensure all personnel files, training records, and compliance trackers are current and audit ready.
• Conduct regular post inspections, performance evaluations, and coaching sessions.
• Implement incident escalation protocols and ensure timely, accurate reporting.
• Assist with recruiting, onboarding, and certification of new hires at the site.
• Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
• Perform monthly training audits and submit results to the Regional Training Manager.
• Participate in quarterly service reviews and performance reporting with the client.
• Work a minimum of 8 hours in each frontline post every 6 months.

Skills

Leadership

Compliance knowledge

Incident reporting

Scheduling systems

Organization

Communication

Team leadership

Adaptability

Tools

Microsoft Office

WinTeam

LMS/Vector

Job description

GardaWorld Security Services is seeking an experienced Surveillance Security Account Manager – Surveillance to oversee on-site security operations at our Aberdeen, MD location. You will lead and coach site officers, ensure contract compliance, and drive client satisfaction through proactive supervision and training.

The role requires 3+ years of progressive leadership in security, strong organizational and communication skills, and proficiency with MS Office, WinTeam, and LMS/Vector.