Security Operations Leader – Multi-Site & Client Focused

GardaWorld; Atlanta (GA); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

PTO

Paid holidays

Disability coverage

Life insurance

Travel opportunities

Job summary

GardaWorld in the United States is seeking a Security Operations Manager to lead client-focused security services across multiple sites. You will drive service quality, build credibility with clients, and translate data into actionable improvements while upholding GardaWorld’s standards.

This role requires numbers and people skills, leadership, and a commitment to compliance, with responsibilities ranging from supervising daily operations to recruiting staff and maintaining post orders.

Qualifications

• Authorized to work in the United States
• Able to pass an extensive screening process
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards
• Minimum 5 years Security Management experience
• Must have experience overseeing multiple sites
• Must have experience with scheduling, billing, and payroll

Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
• Ensure progressive discipline is followed on all corrective actions.
• Perform other duties as assigned. (Must always be included)

Skills

Operational Oversight

Client-Centric Communication

Team Leadership

Attention to Detail

Administrative Proficiency

Job description

GardaWorld in the United States is seeking a Security Operations Manager to lead client-focused security services across multiple sites. You will drive service quality, build credibility with clients, and translate data into actionable improvements while upholding GardaWorld’s standards.

This role requires numbers and people skills, leadership, and a commitment to compliance, with responsibilities ranging from supervising daily operations to recruiting staff and maintaining post orders.