Security Account Manager

GardaWorld; Aberdeen (MD); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off (PTO)

Paid holidays

Disability coverage

Life insurance

Uniform provided

Job summary

GardaWorld Security Services is seeking an experienced Surveillance Security Account Manager – Surveillance to oversee on-site security operations at our Aberdeen, MD location. You will lead and coach site officers, ensure contract compliance, and drive client satisfaction through proactive supervision and training.

The role requires 3+ years of progressive leadership in security, strong organizational and communication skills, and proficiency with MS Office, WinTeam, and LMS/Vector.

Qualifications

• 3+ years of progressive leadership experience in security, military, logistics, or facility management.
• Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
• Exceptional organizational and communication skills.
• Proven ability to lead diverse teams and maintain professionalism under pressure.
• Proficient with Microsoft Office, security software (WinTeam), and training platforms (LMS/Vector).
• Ability to pass a background check and meet all licensing requirements.

Responsibilities

• Serve as the primary point of contact between GardaWorld and site leadership.
• Lead, train, and support all site-level Security Officers and Supervisors.
• Maintain strict compliance with all site-specific training and service level agreements (SLAs).
• Ensure all personnel files, training records, and compliance trackers are current and audit ready.
• Conduct regular post inspections, performance evaluations, and coaching sessions.
• Implement incident escalation protocols and ensure timely, accurate reporting.
• Assist with recruiting, onboarding, and certification of new hires at the site.
• Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
• Perform monthly training audits and submit results to the Regional Training Manager.
• Participate in quarterly service reviews and performance reporting with the client.
• Work a minimum of 8 hours in each frontline post every 6 months.

Skills

Leadership

Compliance knowledge

Incident reporting

Scheduling systems

Organization

Communication

Team leadership

Adaptability

Tools

Microsoft Office

WinTeam

LMS/Vector

Job description

GardaWorld Security Services is Now Hiring a Surveillance Security Officer - Supervisor!

Ready to suit up as a Surveillance Security Account Manager?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Account Manager – Surveillance, you will be the person spotting threats before they elevate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

• Site Location: Aberdeen , MD
• Schedule:
  • 7:00am-3:00pm
  • Monday-Friday
  • Weekend flexibility
• Competitive hourly wage of $26.00/ hr (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Position Summary:

The Account Manager is a key leadership role responsible for overseeing all on-site security operations at site facilities. This role ensures contract compliance, maintains client satisfaction, and leads a high-performing security team through active supervision, training, and operational support.

Key Responsibilities:

• Serve as the primary point of contact between GardaWorld and site leadership.
• Lead, train, and support all site-level Security Officers and Supervisors.
• Maintain strict compliance with all site-specific training and service level agreements (SLAs).
• Ensure all personnel files, training records, and compliance trackers are current and audit ready.
• Conduct regular post inspections, performance evaluations, and coaching sessions.
• Implement incident escalation protocols and ensure timely, accurate reporting.
• Assist with recruiting, onboarding, and certification of new hires at the site.
• Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
• Perform monthly training audits and submit results to the Regional Training Manager.
• Participate in quarterly service reviews and performance reporting with the client.
• Work a minimum of 8 hours in each frontline post (e.g., Screening Officer, Rover, Control Desk) every 6 months.

Training & Certification Requirements:

• Completion of all General Officer, Supervisor, and Post-Specific training modules.
• Successful completion of the Account Manager Training.
• Ongoing re-certification in CPR, AED, and First Aid.
• Documented completion of quarterly and annual leadership development courses.

Qualifications

• 3+ years of progressive leadership experience in security, military, logistics, or facility management.
• Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
• Exceptional organizational and communication skills.
• Proven ability to lead diverse teams and maintain professionalism under pressure.
• Proficient with Microsoft Office, security software (WinTeam), and training platforms (LMS/Vector).
• Ability to pass a background check and meet all licensing requirements.

Preferred Experience

• Prior experience managing large-scale security operations at logistics, warehouse, or distribution centers.
• Familiarity with site operational standards and audit procedures.
• Emergency response and incident command experience.

GardaWorld offers a performance-driven environment with growth opportunities across national accounts.

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work - 4 years in a row. 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment

License Number: 106-4287