Security Account Manager

GardaWorld; Baltimore (MD); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Uniform provided

Career growth opportunities

Job summary

GardaWorld Security Services is now hiring a Security Account Manager in Baltimore, MD. This role oversees all on-site security operations, ensuring contract compliance and high client satisfaction while leading a team of security professionals.

The position requires active supervision, training, and operational support to maintain safety and integrity for the site, clients, and personnel. Excellent communication and leadership are essential.

Qualifications

• 3+ years of leadership experience in security or related fields.
• Be authorized to work in the U.S.
• Strong customer service and communication skills.
• Ability to supervise site-level security staff.

Responsibilities

• Oversee all on-site security operations and ensure contract compliance.
• Lead, train, and support Security Officers and Supervisors.
• Maintain client satisfaction through active supervision.
• Manage access control and respond to incidents.
• Prepare incident reports and coordinate with emergency teams.
• Ensure all training records and SLAs are audit-ready.

Skills

Customer service

Leadership

Communication

Security operations

Access control

Education

High School Diploma or GED

Tools

WinTeam

Microsoft Office

Job description

GardaWorld Security Services is Now Hiring a Security Account Manager!

Ready to suit up as a Security Account Manager

What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.

As a GardaWorld Security Ambassador, there is a high focus on customer service, vigilance, and providing protection and safety for our clients and their needs.

Position Summary

The Account Manager is a key leadership role responsible for overseeing all on-site security operations for the site. This role ensures contract compliance, maintains client satisfaction, and leads a high-performing security team through active supervision, training, and operational support.

What’s in it for you:

• Site location: Baltimore, Maryland
• Set schedule:
  • Schedule may vary depending on client needs between first and second shift hours.
  • Weekends must be flexible for site needs.
  • Monday- Friday
• 40 hours per week
• Competitive salary wage between $55,000 to 65,000 / year (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities of a Security Account Manager

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• React quickly to threats or incidents
• Ensure the safety and protection of individuals and property
• Serve as the primary point of contact between GardaWorld and site leadership.
• Lead, train, and support all site-level Security Officers and Supervisors.
• Maintain strict compliance with all site-specific training and service level agreements (SLAs).
• Ensure all personnel files, training records, and compliance trackers are current and audit ready.
• Conduct regular post inspections, performance evaluations, and coaching sessions.
• Implement incident escalation protocols and ensure timely, accurate reporting.
• Assist with recruiting, onboarding, and certification of new hires at the site.
• Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
• Perform monthly training audits and submit results to the Regional Training Manager.
• Participate in quarterly service reviews and performance reporting with the client.
• Work a minimum of 8 hours in each frontline post (e.g., Rover, Control Desk) every 6 months.

Training & Certification Requirements:

• Completion of all General Officer, Supervisor, and Post-Specific trainings.
• Successful completion of the Account Manager Training Checklist.
• Ongoing re-certification in CPR, AED, and First Aid.
• Documented completion of quarterly and annual leadership development courses.

Qualifications for Security Account Manager

• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Exceptional customer service skills
• Proficient in basic phone & computer skills
• If you have Security, Military, Law Enforcement experience – even better!
• You have a state security license or can obtain one.
• 3+ years of progressive leadership experience in security, military, logistics, or facility management.
• Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
• Exceptional organizational and communication skills
• Proven ability to lead diverse teams and maintain professionalism under pressure.
• Proficient with Microsoft Office, security software (WinTeam), and training platforms.

Preferred Experience:

• Prior experience managing large-scale security operations in an Educational setting.
• Familiarity with TITLE IX standards and procedures.
• Emergency response and incident command experience. GardaWorld offers a performance-driven environment with growth opportunities across national accounts.

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work for 4-years in a row. 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, response, and even concierge roles available.

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment

License #: 106-4287