Surgery Scheduler | Patient-Centered Care Coordinator

Duly Health and Care; Town of Ogden (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy benefits

Job summary

Duly Health and Care is seeking a Surgery Scheduler to greet patients, coordinate pre-op testing, and act as a single point of contact for scheduling procedures. You will collaborate with physicians and facilities to ensure accurate patient information and efficient workflows.

The role requires strong medical terminology knowledge, CPT/ICD-9 coding familiarity, and the ability to multitask while maintaining confidentiality.

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must possess time management skills.
• High school diploma or GED
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team

Skills

Medical terminology

CPT and ICD-9 coding

Referral process

Multitask / prioritize

Time management

Education

High school diploma or GED

Tools

Learn new computer programs

Job description

Duly Health and Care is seeking a Surgery Scheduler to greet patients, coordinate pre-op testing, and act as a single point of contact for scheduling procedures. You will collaborate with physicians and facilities to ensure accurate patient information and efficient workflows.

The role requires strong medical terminology knowledge, CPT/ICD-9 coding familiarity, and the ability to multitask while maintaining confidentiality.