Surgery Scheduler: Patient-Centric Care Coordinator

Duly Health and Care; Weaver (AL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Surgery Scheduler to manage patient scheduling and pre-op logistics in Warrenville. You will greet patients, verify information, coordinate tests, and serve as the main contact for internal staff and facilities.

The role requires 2+ years in surgery scheduling and strong customer service skills. This on-site position offers full-time hours and a comprehensive benefits package including education and retirement perks.

Qualifications

• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

Skills

Surgery scheduling

Telephone support

Computer literacy

Customer service

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Surgery Scheduler to manage patient scheduling and pre-op logistics in Warrenville. You will greet patients, verify information, coordinate tests, and serve as the main contact for internal staff and facilities.

The role requires 2+ years in surgery scheduling and strong customer service skills. This on-site position offers full-time hours and a comprehensive benefits package including education and retirement perks.