Surgery Scheduler - Compassionate Pre-Op & Scheduling Pro

Duly Health and Care; Warrenville (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) match

Volunteer time off

Job summary

Duly Health and Care in Warrenville, IL is seeking a Surgery Scheduler to greet patients, coordinate pre-op testing, verify insurance information, and serve as the single point of contact for internal staff and external inquiries.

You will schedule and reschedule labs and procedures, confirm prep instructions with patients, prepare referral documents, monitor doctor schedules, and work with billing to ensure correct charges while protecting patient confidentiality.

Qualifications

• High school diploma or GED required.
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information and coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery and explain prep instructions.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctors' schedules and distribute to staff.
• Maintain patient confidentiality and assist billing with charges.
• Cover/fill-in for co-workers as needed.

Skills

Customer service

Telephone support

Scheduling

Education

High school diploma or GED

Tools

Scheduling software

Job description

Duly Health and Care in Warrenville, IL is seeking a Surgery Scheduler to greet patients, coordinate pre-op testing, verify insurance information, and serve as the single point of contact for internal staff and external inquiries.

You will schedule and reschedule labs and procedures, confirm prep instructions with patients, prepare referral documents, monitor doctor schedules, and work with billing to ensure correct charges while protecting patient confidentiality.