Surgery Scheduler | Patient-Focused Care Coordinator

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Warrenville (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care in Warrenville, IL is hiring a Surgery Scheduler to coordinate pre-op activities, schedule procedures, and serve as the main contact for patients and staff.

We require strong customer service and scheduling experience in a clinical setting. This full-time role offers hours Monday–Friday, 8:00–4:30, with comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information; coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

Skills

Surgery scheduling

Customer service

Phone etiquette

Education

High school diploma or GED

Tools

Office software

Job description

Midwest Physicians Administrative Services, LLC dba Duly Health and Care in Warrenville, IL is hiring a Surgery Scheduler to coordinate pre-op activities, schedule procedures, and serve as the main contact for patients and staff.

We require strong customer service and scheduling experience in a clinical setting. This full-time role offers hours Monday–Friday, 8:00–4:30, with comprehensive benefits and opportunities for growth.