Surgery Scheduler: Patient Care & Scheduling Specialist

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

University of California - San Diego Medical Centers in San Diego is seeking a Surgery Scheduler to be the first point of contact for patients, coordinating front office duties, greeting patients, collecting co-pays, scheduling appointments, and handling referrals.

The role supports physicians and ambulatory care managers; requires strong customer service, multi-system navigation, and EPIC experience.

Qualifications

• Minimum of three years experience including customer service.
• Experience as a surgery scheduler.
• Knowledge of third-party payors including federal, state, and private health plans.
• Strong problem solving ability and good judgment to meet customer expectations.
• Proven computer skills and ability to work across multiple systems during calls.
• Excellent communication skills, both verbal and written.
• Professionalism, credibility, and accountability.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and perform front desk duties.
• Schedule appointments and manage co-pay collection.
• Process authorizations and referrals for patients.
• Serve as a resource for patients, physicians, staff, and ambulatory care managers.
• Assist with related duties as assigned.

Skills

Customer Service

Appointment Scheduling

EPIC

Multi-system Navigation

Communication

Problem Solving

MS Office

Job description

University of California - San Diego Medical Centers in San Diego is seeking a Surgery Scheduler to be the first point of contact for patients, coordinating front office duties, greeting patients, collecting co-pays, scheduling appointments, and handling referrals.

The role supports physicians and ambulatory care managers; requires strong customer service, multi-system navigation, and EPIC experience.