(HA3) Surgery Scheduler - Surgery - 141438

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

University of California - San Diego Medical Centers in San Diego is seeking a Surgery Scheduler to be the first point of contact for patients, coordinating front office duties, greeting patients, collecting co-pays, scheduling appointments, and handling referrals.

The role supports physicians and ambulatory care managers; requires strong customer service, multi-system navigation, and EPIC experience.

Qualifications

• Minimum of three years experience including customer service.
• Experience as a surgery scheduler.
• Knowledge of third-party payors including federal, state, and private health plans.
• Strong problem solving ability and good judgment to meet customer expectations.
• Proven computer skills and ability to work across multiple systems during calls.
• Excellent communication skills, both verbal and written.
• Professionalism, credibility, and accountability.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and perform front desk duties.
• Schedule appointments and manage co-pay collection.
• Process authorizations and referrals for patients.
• Serve as a resource for patients, physicians, staff, and ambulatory care managers.
• Assist with related duties as assigned.

Skills

Customer Service

Appointment Scheduling

EPIC

Multi-system Navigation

Communication

Problem Solving

MS Office

Job description

DESCRIPTION

Under the direction of the Practice Manager, the Surgery Scheduler is the first point of contact for patients. The Surgery Scheduler performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as aresource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years previous related experience including customer service experience.

• Experience as a surgery scheduler.

• Demonstrated knowledge of third party payors including federal, state, and private health plans.

• Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

• Proven computer skills and be able to work between multiple systems during calls.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

• One (1) year in a surgery setting.
• UCSD system knowledge.
• EPIC experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be willing to work various hours and locations based on business needs. May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).