Surgery Scheduler & Front Desk Coordinator

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Surgery Scheduling is seeking a dedicated professional to manage front desk duties and coordinate patient-centered activities. The role involves greeting patients, collecting co-pays, scheduling appointments, and handling authorizations and referrals.

Ideal candidates will have prior surgery scheduler experience, strong customer service skills, and comfort navigating multiple systems while maintaining excellent communication with patients and staff.

Qualifications

• Minimum 3 years of related experience including customer service.
• Experience as a surgery scheduler.
• Knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability with good judgment to meet customer expectations.
• Proven computer skills and ability to work across multiple systems during calls.
• Excellent communication skills, both verbal and written.
• Professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and manage front desk duties.
• Handle co-pay collection and appointment scheduling.
• Process authorizations and referrals as needed.
• Serve as a resource for patients, physicians, staff, and ambulatory care managers.
• Perform related duties as assigned.

Skills

Customer service

Surgery scheduler

Third party payors knowledge

Problem solving

Multisystem navigation

Communication skills

Professionalism and accountability

Outlook

Word

Excel

Teamwork

Tools

EPIC

Job description

UC San Diego Surgery Scheduling is seeking a dedicated professional to manage front desk duties and coordinate patient-centered activities. The role involves greeting patients, collecting co-pays, scheduling appointments, and handling authorizations and referrals.

Ideal candidates will have prior surgery scheduler experience, strong customer service skills, and comfort navigating multiple systems while maintaining excellent communication with patients and staff.