(HA3) Surgery Scheduler - Surgery - 141438

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Surgery Scheduling is seeking a dedicated professional to manage front desk duties and coordinate patient-centered activities. The role involves greeting patients, collecting co-pays, scheduling appointments, and handling authorizations and referrals.

Ideal candidates will have prior surgery scheduler experience, strong customer service skills, and comfort navigating multiple systems while maintaining excellent communication with patients and staff.

Qualifications

• Minimum 3 years of related experience including customer service.
• Experience as a surgery scheduler.
• Knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability with good judgment to meet customer expectations.
• Proven computer skills and ability to work across multiple systems during calls.
• Excellent communication skills, both verbal and written.
• Professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and manage front desk duties.
• Handle co-pay collection and appointment scheduling.
• Process authorizations and referrals as needed.
• Serve as a resource for patients, physicians, staff, and ambulatory care managers.
• Perform related duties as assigned.

Skills

Customer service

Surgery scheduler

Third party payors knowledge

Problem solving

Multisystem navigation

Communication skills

Professionalism and accountability

Outlook

Word

Excel

Teamwork

Tools

EPIC

Job description

DESCRIPTION

Under the direction of the Practice Manager, the Surgery Scheduler is the first point of contact for patients. The Surgery Scheduler performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as aresource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years previous related experience including customer service experience.

• Experience as a surgery scheduler.

• Demonstrated knowledge of third party payors including federal, state, and private health plans.

• Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

• Proven computer skills and be able to work between multiple systems during calls.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

• One (1) year in a surgery setting.
• UCSD system knowledge.
• EPIC experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be willing to work various hours and locations based on business needs. May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).