Surgery Scheduler: Patient Care & Procedure Coordination

OSF HealthCare; Illinois; Hybrid; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Surgery Scheduler to assist patients and families throughout the procedure process. You will manage voicemails, schedule procedures and pre-op visits, and ensure timely communication of all pertinent information to patients and providers.

The role emphasizes strong customer service, coordination with multiple teams, and proficient use of EMR systems. An equal opportunity employer, OSF HealthCare offers a supportive work environment.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• 6 months experience in a clinical setting.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.

Responsibilities

• Return voicemails promptly and maintain a courteous, professional attitude amid high call volume.
• Schedule procedures and pre-op appointments; arrange reminder calls.
• Obtain prior authorizations as needed and process referrals via EMR, fax, or phone.

Skills

Customer service

Verbal communication

Written communication

Clinical setting experience

Typing

Phone skills

Basic Microsoft Office

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

OSF HealthCare is seeking a Surgery Scheduler to assist patients and families throughout the procedure process. You will manage voicemails, schedule procedures and pre-op visits, and ensure timely communication of all pertinent information to patients and providers.

The role emphasizes strong customer service, coordination with multiple teams, and proficient use of EMR systems. An equal opportunity employer, OSF HealthCare offers a supportive work environment.