Surgery Scheduler

OSF HealthCare; Normal (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

OSF HealthCare in Illinois is seeking a Surgery Scheduler to assist patients and families through the procedure process, return voicemails promptly, and manage scheduling, pre-op appointments, and referrals using EMR, fax, and phone.

The role requires a high school diploma or GED, 6 months of clinical experience, excellent customer service, and strong verbal and written communication, plus basic Microsoft Office skills.

Qualifications

• High school diploma or GED required.
• 6 months experience in a clinical setting.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Typing, filing, and telephone skills.
• Basic Microsoft Office proficiency.

Responsibilities

• Assist, inform, and support patients and families through the procedure process.
• Return voicemails promptly and manage high call volumes while remaining courteous and professional.

Skills

Customer service

Verbal and written communication

Typing

Phone skills

Microsoft Office

Education

High school diploma or GED

Tools

EMR systems

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Surgery Scheduler assists, informs, and supports patients and their families throughout the entire procedure process. The position is responsible to return all voicemails in a timely manner, while maintaining a courteous and professional attitude managing a demanding incoming call volume. Prior to all procedures, the scheduler is responsible for scheduling the procedures, scheduling pre-op appointments, making prior day procedure reminder calls, obtaining prior authorizations if needed, and reviewing, processing, and following up on provider referrals by way of electronic medical record (EMR), fax and phone. The position has a significant responsibility in ensuring all pertinent information about an upcoming procedure has been communicated to the patient and all appropriate parties.

Qualifications

REQUIRED QUALIFICATIONS

• Education - High school or GED equivalent
• Excellent customer service skills as demonstrated in past work experience
• Strong verbal and written communication skills
• 6 months experience in a clinical setting
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency

PREFERRED QUALIFICATIONS

• Experience with Electronic Medical Record systems Other skills/knowledge -
• A base line medical terminology course must be completed within 180 days of beginning employment

OSF HealthCare is an Equal Opportunity Employer.