Surgery Scheduler

OSF HealthCare; Illinois; Hybrid; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Surgery Scheduler to assist patients and families throughout the procedure process. You will manage voicemails, schedule procedures and pre-op visits, and ensure timely communication of all pertinent information to patients and providers.

The role emphasizes strong customer service, coordination with multiple teams, and proficient use of EMR systems. An equal opportunity employer, OSF HealthCare offers a supportive work environment.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• 6 months experience in a clinical setting.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.

Responsibilities

• Return voicemails promptly and maintain a courteous, professional attitude amid high call volume.
• Schedule procedures and pre-op appointments; arrange reminder calls.
• Obtain prior authorizations as needed and process referrals via EMR, fax, or phone.

Skills

Customer service

Verbal communication

Written communication

Clinical setting experience

Typing

Phone skills

Basic Microsoft Office

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Surgery Scheduler assists, informs, and supports patients and their families throughout the entire procedure process. The position is responsible to return all voicemails in a timely manner, while maintaining a courteous and professional attitude managing a demanding incoming call volume. Prior to all procedures, the scheduler is responsible for scheduling the procedures, scheduling pre-op appointments, making prior day procedure reminder calls, obtaining prior authorizations if needed, and reviewing, processing, and following up on provider referrals by way of electronic medical record (EMR), fax and phone. The position has a significant responsibility in ensuring all pertinent information about an upcoming procedure has been communicated to the patient and all appropriate parties.

Qualifications

REQUIRED QUALIFICATIONS:

• Education - High school or GED equivalent
• Excellent customer service skills as demonstrated in past work experience
• Strong verbal and written communication skills
• 6 months experience in a clinical setting
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency

PREFERRED QUALIFICATIONS:

• Experience with Electronic Medical Record systems Other skills/knowledge -
• A base line medical terminology course must be completed within 180 days of beginning employment

OSF HealthCare is an Equal Opportunity Employer.