Surgery Scheduler: Patient Access & Scheduling

Prevea Health; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Prevea Health in Green Bay, WI is seeking a Back PSR Surgery Scheduler to join our team. You will welcome, register and schedule patients and visitors, acting as a liaison between patients and medical staff to create a positive first impression.

You will schedule outpatient surgeries, verify demographics and insurance, assist with policies and payments, and collaborate with the authorization and clinical operations teams to improve scheduling efficiency.

Qualifications

• High School Diploma or GED required.
• 3–5 years experience in customer service, insurance, or healthcare preferred.
• Excellent telephone and computer skills with clear communication.
• Empathetic and responsive to patient needs.

Responsibilities

• Schedule outpatient surgeries and procedures.
• Coordinate communication between patients, families, staff, and providers.
• Obtain and confirm demographic and insurance information.
• Assist patients with questions about policies, insurances, or payments.
• Collaborate with prior authorization and clinical operations teams.
• Handle cash procedures, collect co-pays and balances.
• Process daily batch deposits.

Skills

Telephone skills

Computer skills

Customer service

Communication

Empathy

Education

High school diploma or GED

Tools

MyPrevea scheduling system

Job description

Prevea Health in Green Bay, WI is seeking a Back PSR Surgery Scheduler to join our team. You will welcome, register and schedule patients and visitors, acting as a liaison between patients and medical staff to create a positive first impression.

You will schedule outpatient surgeries, verify demographics and insurance, assist with policies and payments, and collaborate with the authorization and clinical operations teams to improve scheduling efficiency.